Case Study
How Piano Analytics created a data-driven culture at Rabobank
Future-proofing a 125-year-old bank with powerful, compliant and user-friendly analytics
Case Study
How Piano Analytics created a data-driven culture at Rabobank
Future-proofing a 125-year-old bank with powerful, compliant and user-friendly analytics
Case Study
How Piano Analytics created a data-driven culture at Rabobank
Future-proofing a 125-year-old bank with powerful, compliant and user-friendly analytics
Rabobank needed an analytics platform capable of handling millions of customer interactions while ensuring compliance with stringent European privacy regulations. Piano Analytics not only met the bank’s technical and compliance standards, but its easy-to-use tools and unlimited user access increased adoption across the organization and significantly reduced production time, creating a truly data-driven culture at Rabobank.
Rabobank needed an analytics platform capable of handling millions of customer interactions while ensuring compliance with stringent European privacy regulations. Piano Analytics not only met the bank’s technical and compliance standards, but its easy-to-use tools and unlimited user access increased adoption across the organization and significantly reduced production time, creating a truly data-driven culture at Rabobank.
Key Results
Key Results
Key Results
10x
10x
10x
faster anomaly detection
+30%
+30%
+30%
more users accessing analytics
+88%
+88%
+88%
faster dashboard creation
+90%
+90%
+90%
improvement to issue detection
100%
100%
100%
GDPR compliant
Founded more than 125 years ago, Rabobank is a cooperative bank headquartered in the Netherlands. It currently employs over 49,000 people in 35 countries globally and serves over nine million customers across a diverse portfolio that includes consumer banking, mortgages, insurance and investment products.
About Rabobank
Founded more than 125 years ago, Rabobank is a cooperative bank headquartered in the Netherlands. It currently employs over 49,000 people in 35 countries globally and serves over nine million customers across a diverse portfolio that includes consumer banking, mortgages, insurance and investment products.
About Rabobank
About Rabobank
Founded more than 125 years ago, Rabobank is a cooperative bank headquartered in the Netherlands. It currently employs over 49,000 people in 35 countries globally and serves over nine million customers across a diverse portfolio that includes consumer banking, mortgages, insurance and investment products.
When its previous analytics partner, a large industry solution provider, was found to be non-compliant with GDPR and European privacy regulations, Rabobank began the search for a new analytics platform. Rabobank required an analytics platform capable of handling millions of customer interactions while ensuring compliance with stringent European privacy regulations.
For highly regulated industries like banking, compliance, governance and data control are critical. But even beyond the regulatory environment, Rabobank’s previous solution was falling short. One core limitation was speed. Creating custom dashboards was a slow process, which created bottlenecks and often prevented data from being used more broadly across the organization.
Rabobank needed a partner that met its compliance standards while also providing trusted insights, intuitive tools, fast access to data and actionable reporting. Democratization wasn’t just a buzzword — it was a necessity for innovation growth.
Challenge
When its previous analytics partner, a large industry solution provider, was found to be non-compliant with GDPR and European privacy regulations, Rabobank began the search for a new analytics platform. Rabobank required an analytics platform capable of handling millions of customer interactions while ensuring compliance with stringent European privacy regulations.
For highly regulated industries like banking, compliance, governance and data control are critical. But even beyond the regulatory environment, Rabobank’s previous solution was falling short. One core limitation was speed. Creating custom dashboards was a slow process, which created bottlenecks and often prevented data from being used more broadly across the organization.
Rabobank needed a partner that met its compliance standards while also providing trusted insights, intuitive tools, fast access to data and actionable reporting. Democratization wasn’t just a buzzword — it was a necessity for innovation growth.
Challenge
Challenge
When its previous analytics partner, a large industry solution provider, was found to be non-compliant with GDPR and European privacy regulations, Rabobank began the search for a new analytics platform. Rabobank required an analytics platform capable of handling millions of customer interactions while ensuring compliance with stringent European privacy regulations.
For highly regulated industries like banking, compliance, governance and data control are critical. But even beyond the regulatory environment, Rabobank’s previous solution was falling short. One core limitation was speed. Creating custom dashboards was a slow process, which created bottlenecks and often prevented data from being used more broadly across the organization.
Rabobank needed a partner that met its compliance standards while also providing trusted insights, intuitive tools, fast access to data and actionable reporting. Democratization wasn’t just a buzzword — it was a necessity for innovation growth.
Piano brought immediate advantages to Rabobank’s digital operations. Its privacy-by-design architecture, European data residency and elastic event model provide a strong operational fit for a high-volume, regulated environment. The platform also enables real-time insights, faster dashboarding and more effective collaboration across teams including product, marketing and control room operations.
Most analytic transitions are not simple lifts for any organization. The migration to Piano required a full-scale transformation of Rabobank’s analytics framework. Work began with strategic planning and team alignment, including stakeholder engagement and operational readiness. Implementation followed a phased approach. Rabobank and Piano collaborated to define measurement plans, instrument digital channels and build a new measurement model to guide teams on what to track and how to track it. Just three months after kick-off, data was accessible and adoption spread across the organization.
To support wider usage, Rabobank onboarded more than 1,350 users and introduced a reporting model designed for self-service. Teams now had access to a unified data stream along with an easy way to customize their view depending on their role. More than 90 Power BI dashboards were migrated into Piano to simplify access and reduce reliance on external tools. Over 300+ custom boards were built in Piano’s Workspace environment at the beginning of the migration. Today, the total number of active boards exceeds 590, reflecting both the scale of adoption and the ease of setting up tailored reporting.
Solution
Piano brought immediate advantages to Rabobank’s digital operations. Its privacy-by-design architecture, European data residency and elastic event model provide a strong operational fit for a high-volume, regulated environment. The platform also enables real-time insights, faster dashboarding and more effective collaboration across teams including product, marketing and control room operations.
Most analytic transitions are not simple lifts for any organization. The migration to Piano required a full-scale transformation of Rabobank’s analytics framework. Work began with strategic planning and team alignment, including stakeholder engagement and operational readiness. Implementation followed a phased approach. Rabobank and Piano collaborated to define measurement plans, instrument digital channels and build a new measurement model to guide teams on what to track and how to track it. Just three months after kick-off, data was accessible and adoption spread across the organization.
To support wider usage, Rabobank onboarded more than 1,350 users and introduced a reporting model designed for self-service. Teams now had access to a unified data stream along with an easy way to customize their view depending on their role. More than 90 Power BI dashboards were migrated into Piano to simplify access and reduce reliance on external tools. Over 300+ custom boards were built in Piano’s Workspace environment at the beginning of the migration. Today, the total number of active boards exceeds 590, reflecting both the scale of adoption and the ease of setting up tailored reporting.
Solution
Solution
Piano brought immediate advantages to Rabobank’s digital operations. Its privacy-by-design architecture, European data residency and elastic event model provide a strong operational fit for a high-volume, regulated environment. The platform also enables real-time insights, faster dashboarding and more effective collaboration across teams including product, marketing and control room operations.
Most analytic transitions are not simple lifts for any organization. The migration to Piano required a full-scale transformation of Rabobank’s analytics framework. Work began with strategic planning and team alignment, including stakeholder engagement and operational readiness. Implementation followed a phased approach. Rabobank and Piano collaborated to define measurement plans, instrument digital channels and build a new measurement model to guide teams on what to track and how to track it. Just three months after kick-off, data was accessible and adoption spread across the organization.
To support wider usage, Rabobank onboarded more than 1,350 users and introduced a reporting model designed for self-service. Teams now had access to a unified data stream along with an easy way to customize their view depending on their role. More than 90 Power BI dashboards were migrated into Piano to simplify access and reduce reliance on external tools. Over 300+ custom boards were built in Piano’s Workspace environment at the beginning of the migration. Today, the total number of active boards exceeds 590, reflecting both the scale of adoption and the ease of setting up tailored reporting.
Piano is the first digital analytics platform to receive GDPR certification through Europrivacy, immediately meeting regulatory compliance standards. Beyond legal requirements, Piano has delivered ongoing value by accelerating analytics adoption and supporting measurable business improvements across the organization.
Results
Piano is the first digital analytics platform to receive GDPR certification through Europrivacy, immediately meeting regulatory compliance standards. Beyond legal requirements, Piano has delivered ongoing value by accelerating analytics adoption and supporting measurable business improvements across the organization.
Results
Results
Piano is the first digital analytics platform to receive GDPR certification through Europrivacy, immediately meeting regulatory compliance standards. Beyond legal requirements, Piano has delivered ongoing value by accelerating analytics adoption and supporting measurable business improvements across the organization.
Rabobank recognized the transition to Piano was more than a compliance upgrade. It was a strategic opportunity to democratize data across the organization, empowering more teams to access, trust and act on insights both collaboratively and independently.
With Piano Analytics, Rabobank regained control over its digital measurement and expanded necessary access across the organization to more than 1,350 employees, increasing adoption by more than 30%. Teams across departments test hypotheses, build dashboards and access insights. This has fostered a stronger data culture, reduced reporting bottlenecks and increased creative problem solving across the organization.
Empowering teams through data democratization
Rabobank recognized the transition to Piano was more than a compliance upgrade. It was a strategic opportunity to democratize data across the organization, empowering more teams to access, trust and act on insights both collaboratively and independently.
With Piano Analytics, Rabobank regained control over its digital measurement and expanded necessary access across the organization to more than 1,350 employees, increasing adoption by more than 30%. Teams across departments test hypotheses, build dashboards and access insights. This has fostered a stronger data culture, reduced reporting bottlenecks and increased creative problem solving across the organization.
Empowering teams through data democratization
Rabobank recognized the transition to Piano was more than a compliance upgrade. It was a strategic opportunity to democratize data across the organization, empowering more teams to access, trust and act on insights both collaboratively and independently.
With Piano Analytics, Rabobank regained control over its digital measurement and expanded necessary access across the organization to more than 1,350 employees, increasing adoption by more than 30%. Teams across departments test hypotheses, build dashboards and access insights. This has fostered a stronger data culture, reduced reporting bottlenecks and increased creative problem solving across the organization.
Empowering teams through data democratization
"
In Piano, you can drag and drop and quickly set up a dashboard. Compared to our previous setup, we’ve saved the equivalent of 6 months of work.”
"
—
Stefan Leever, Product Manager of Customer Engagement, Rabobank
"
In Piano, you can drag and drop and quickly set up a dashboard. Compared to our previous setup, we’ve saved the equivalent of 6 months of work.”
"
—
Stefan Leever, Product Manager of Customer Engagement, Rabobank
"
In Piano, you can drag and drop and quickly set up a dashboard. Compared to our previous setup, we’ve saved the equivalent of 6 months of work.”
"
—
Stefan Leever, Product Manager of Customer Engagement, Rabobank
Piano’s usability and flexibility allowed Rabobank to migrate more than 90 Power BI dashboards into the platform, centralizing insights and removing the need for external tools. Dashboards that previously took more than two days to build are now created in 2 hours, saving more than 1,260 hours and reducing build time by 88%. The current use of more than 590 active boards reflects widespread adoption and the ease with which teams can set up and customize reporting views in Piano.
Streamlined reporting and accelerated dashboard creation
Piano’s usability and flexibility allowed Rabobank to migrate more than 90 Power BI dashboards into the platform, centralizing insights and removing the need for external tools. Dashboards that previously took more than two days to build are now created in 2 hours, saving more than 1,260 hours and reducing build time by 88%. The current use of more than 590 active boards reflects widespread adoption and the ease with which teams can set up and customize reporting views in Piano.
Streamlined reporting and accelerated dashboard creation
Piano’s usability and flexibility allowed Rabobank to migrate more than 90 Power BI dashboards into the platform, centralizing insights and removing the need for external tools. Dashboards that previously took more than two days to build are now created in 2 hours, saving more than 1,260 hours and reducing build time by 88%. The current use of more than 590 active boards reflects widespread adoption and the ease with which teams can set up and customize reporting views in Piano.
Streamlined reporting and accelerated dashboard creation
Implementing Piano dashboards in the control room is helping Rabobank detect issues such as reduced availability or platform slowdowns much faster. What previously took up to 20 minutes is now identified and prioritized immediately — a 90% improvement to incident response time. This allows the bank to assess impact quickly and protect the customer experience before broader issues emerge.
Improved operational speed and incident response
Implementing Piano dashboards in the control room is helping Rabobank detect issues such as reduced availability or platform slowdowns much faster. What previously took up to 20 minutes is now identified and prioritized immediately — a 90% improvement to incident response time. This allows the bank to assess impact quickly and protect the customer experience before broader issues emerge.
Improved operational speed and incident response
Implementing Piano dashboards in the control room is helping Rabobank detect issues such as reduced availability or platform slowdowns much faster. What previously took up to 20 minutes is now identified and prioritized immediately — a 90% improvement to incident response time. This allows the bank to assess impact quickly and protect the customer experience before broader issues emerge.
Improved operational speed and incident response
"
When you’re all working from the same data set in Piano, it’s a lot faster. We can see the impact of a certain error popping up. If there’s something happening that’s affecting our customers, we can catch it quickly and fix it.”
"
—
Stefan Leever, Product Manager of Customer Engagement, Rabobank
"
When you’re all working from the same data set in Piano, it’s a lot faster. We can see the impact of a certain error popping up. If there’s something happening that’s affecting our customers, we can catch it quickly and fix it.”
"
—
Stefan Leever, Product Manager of Customer Engagement, Rabobank
"
When you’re all working from the same data set in Piano, it’s a lot faster. We can see the impact of a certain error popping up. If there’s something happening that’s affecting our customers, we can catch it quickly and fix it.”
"
—
Stefan Leever, Product Manager of Customer Engagement, Rabobank
Piano supports unlimited properties per event, giving Rabobank far greater depth and flexibility in its analysis. Teams use this capability to understand customer behavior in detail, identify friction points, validate changes and improve conversion outcomes across products. For example, Rabobank identified an 80% drop-off point in its car insurance application flow that could be traced to unnecessary login prompts. This kind of insight helps product teams optimize with measurable impact.
Increased depth in customer journey analysis
Piano supports unlimited properties per event, giving Rabobank far greater depth and flexibility in its analysis. Teams use this capability to understand customer behavior in detail, identify friction points, validate changes and improve conversion outcomes across products. For example, Rabobank identified an 80% drop-off point in its car insurance application flow that could be traced to unnecessary login prompts. This kind of insight helps product teams optimize with measurable impact.
Increased depth in customer journey analysis
Piano supports unlimited properties per event, giving Rabobank far greater depth and flexibility in its analysis. Teams use this capability to understand customer behavior in detail, identify friction points, validate changes and improve conversion outcomes across products. For example, Rabobank identified an 80% drop-off point in its car insurance application flow that could be traced to unnecessary login prompts. This kind of insight helps product teams optimize with measurable impact.
Increased depth in customer journey analysis
Rabobank’s migration to Piano Analytics marked a turning point in data access, trust and usability across the organization. By choosing a fast, powerful and intuitive platform, the bank was able to boost democratization of analytics at scale.
As adoption accelerates throughout the organization, Rabobank continues to expand its governance capabilities, streamline customer journey optimization and ensure that trusted data is still a core driver of operational excellence, digital innovation and organizational growth.
Looking ahead
Rabobank’s migration to Piano Analytics marked a turning point in data access, trust and usability across the organization. By choosing a fast, powerful and intuitive platform, the bank was able to boost democratization of analytics at scale.
As adoption accelerates throughout the organization, Rabobank continues to expand its governance capabilities, streamline customer journey optimization and ensure that trusted data is still a core driver of operational excellence, digital innovation and organizational growth.
Looking ahead
Looking ahead
Rabobank’s migration to Piano Analytics marked a turning point in data access, trust and usability across the organization. By choosing a fast, powerful and intuitive platform, the bank was able to boost democratization of analytics at scale.
As adoption accelerates throughout the organization, Rabobank continues to expand its governance capabilities, streamline customer journey optimization and ensure that trusted data is still a core driver of operational excellence, digital innovation and organizational growth.
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Empower every team to understand and influence customer behavior.
Platform
Industries
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Empower every team to understand and influence customer behavior.
Platform
Industries
Company
Empower every team to understand and influence customer behavior.
Platform
Industries
Company